Due to recent safety-related incidents, the U.S. Department of Transportation has prohibited customers from carrying Samsung Galaxy Note7 devices on board an aircraft or packing them in checked or carry-on baggage. Customers who attempt to travel with the prohibited devices will be denied boarding until the safety situation can be resolved.
Samsung has provided guidance about refund and replacement options, as well as how to contact wireless carriers. For more information, please visit Samsung’s Galaxy Note7 Safety Recall page or contact the recall hotline at 1-844-365-6197.